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FAQs



Setup and subscriptions

Embedding content

Devices

Subscriber Flash FAQs

Perpetual Flash FAQs

Other questions

How do I use Anatomy.tv?

Please refer to our help pages for information on how to use Anatomy.tv and its range of titles.

How do I subscribe to Anatomy.tv?

For Educational Institutions, please contact education@primalpictures.com

For Corporate/Professional, please contact clientservices@primalpictures.com

What is my password?

Please click on the Forgotten your password? link to reset your password

I cannot log in and I'm getting an error message saying "Anatomy.tv concurrent users limit warning"

If you are a personal subscriber, the number of users set to your account is one and if this has been exceeded you will see this error message. If this does happen, you can reset and log out of any other browser by going to the 'reset logins' option that will appear.

If you are a subscriber at an institution, the number of users is set to an agreed limit and when this has been exceeded you will see this error message.

Other common reasons for being locked out:

  • Users closing the browser and not using the 'log off' button.
  • Inactivity for more than 20 minutes logs you out. For example if you are reading text and not using your mouse, the system may see this as inactivity.

I'm getting a message saying there are no active subscriptions

Your subscription or license with us may have expired. Or there may be an IP clash if another department in your institution has/had a license with us. Please contact us with your username (and institution if relevant) at clientservices@primalpictures.com

How do I extend my trial or expired subscription?

Please contact us (with your username) at clientservices@primalpictures.com and we will get right back to you.

Institution set up

We can set up access via:

  • IP access
  • Proxy Server
  • Shibboleth
  • Athens
  • Direct link
  • User name and password
  • For Institutes who have issues with internet access or offline use,
    please contact us on clientservices@primalpictures.com

Can I embed your product or part of it into my LMS/VLE or Website?

You can embed parts of the product but not the entire thing. Just like a YouTube video you can embed any of our content from our products into your LMS/VLE or website. Just select the content you want and click on the "Embed" button found in the left-hand toolbar. For more help go here https://www.Anatomy.tv/help-ev.

Can I embed anything?

Whenever the embed button is available the content can be embedded in your site – 3D views, Slides, Movies, and Quizzes. However, you can't currently embed from the Real-time product.

I tried embedding some content but it doesn’t display in my site.

You probably make use of a proxy to access our content. Please contact clientservices@primalpictures.com and we’ll add your proxy to our list of allowed urls.

I’d like to embed content in a public website, am I allowed to do that?

You can but you’ll need to contact us for licensing details as that falls outside of the standard subscription license. Please email clientservices@primalpictures.com.

What browser should I be using when viewing www.Anatomy.tv?

We recommend using any of the following browsers:

  • Internet Explorer
  • Firefox
  • Google Chrome
  • Microsoft Edge
  • Safari

What are the best screen settings for my computer so I can view the content on Anatomy.tv properly?

To view this site correctly the recommended screen settings are 1152 x 864 and minimum screen settings are 1024 x 768.

Can I use Anatomy.tv on an iPad?

Yes, Primal's 3D Atlas of Human Anatomy, 3D Real-time (all titles, excluding Whole Body), 3D Human Anatomy and Physiology, 3D Human Functional Anatomy, 3D Human Anatomy for Dentistry and 3D Human Anatomy for Speech Language Pathology products are all compatible with iPad and iPad mini. We will soon have all of our other leading products available on this platform.

Can I use Anatomy.tv on an android tablet?

Yes, Primal's 3D Atlas of Human Anatomy, 3D Real-time (all titles, excluding Whole Body), 3D Human Anatomy and Physiology, 3D Human Functional Anatomy, 3D Human Anatomy for Dentistry and 3D Human Anatomy for Speech Language Pathology products are all compatible with Android tablets. We will soon have all of our other leading products available on this platform.

Can I use Anatomy.tv on my mobile/cell phone?

No, unfortunately the screen sizes on mobile phones are currently too small to display our rich graphics.

Will my access be impacted by the discontinuation of Flash?

If you are a current subscriber (not perpetual licence holder – for FAQs relating to perpetual access please go to the Perpetual Flash section of these FAQs), the discontinuation of Flash will likely have a limited impact on your access. Any impact of the discontinuation of Flash will also depend upon what modules your licence includes. Below are FAQs detailing which modules will or will not be impacted.

Which modules will not be impacted by the discontinuation of Flash?

If you are a current subscriber (not perpetual licence holder – for FAQs relating to perpetual access please go to the Perpetual Flash section of these FAQs), the following modules will not change following the discontinuation of Flash:

  • Atlas
  • Real-Time
  • Functional Anatomy
  • Anatomy & Physiology
  • Exercise
  • Pilates
  • Yoga
  • Resistance Training
  • Primal VR
  • Ultrasound: Upper & Lower Limb
  • Cross Sectional Anatomy (CT)
  • Audiology
  • Otolaryngology
  • Dentistry
  • Dental Hygiene
  • Real-Time Dentistry
  • Speech Language Pathology
  • Pelvic Floor Disorders
  • Head & Neck: Basic Neuroanatomy
  • Chiropractic Spine
  • Urology
  • Disease & Conditions

Which modules will be impacted by the discontinuation of Flash?

If you are a current (not perpetual – for FAQs relating to perpetual access please go to the Perpetual Flash section of these FAQs) subscriber the following modules will change following the discontinuation of Flash (for details please see the * by each prodct and further detail below):

  • PALMs1
  • Anatomy Trains2
  • Massage & Manual Therapies2
  • Axilla3
  • Acupuncture3
  • Systemic3
  • Clinical Knee3
  • Sports Injuries series3
  • Knee Arthroplasty3
  • Hip Arthroplasty3
  • Hand Therapy3
  • Podiatric Medicine3
  • Head & Neck: Paediatric Comparisons3
  • Essential Human Anatomy3
  • Clinical Spine3
  • Anatomie Fonctionnelle3
  • L’anatomie Humaine3
  • Fundamentos de Anatomia3
  • Funktionelle Anatomie3
  • Quizzes & Activities – Regional4
  • Quizzes & Activities – Functional4
  • Quizzes & Activities – Study Guide5
  • Quizzes & Activities – SLP: Interactive Learning Activities5

1 PALMs will continue to function as normal but will be moved to the ‘Assessment (PALMs)’ tab in Anatomy.tv

2 These modules will continue to work as normal but will be moved to the ‘Functional Anatomy and Therapy’ tab in Anatomy.tv

3 These modules will continue to work as they do now but will be moved to a Legacy Products tab in Anatomy.tv

4 Our Quizzes & Activities modules use Flash and so will no longer work once Flash is discontinued. These modules will be replaced by a new Quiz module, more details of which can be found in this FAQ below. These current Quizzes & Activities modules will be moved in to a ‘Legacy Quizzes’ tab on Anatomy.tv until January.

5 Our Quizzes & Activities modules use Flash and so will no longer work once Flash is discontinued. These modules will be moved in to a ‘Legacy Quizzes’ tab on Anatomy.tv until January 2021. There are currently no plans to replace these 2 modules.

What will happen to the Quizzes & Activities?

We’ll be moving all of our existing Quizzes & Activities into a Legacy Quizzes & Activities tab in the Titles section of Anatomy.tv where you will be able to access these modules as normal up until the browsers no longer support Flash. This move is intended to partition away modules that will cease to work due to the incoming changes with the way browsers handle Flash.

What will replace the Quizzes & Activities?

Although the Quizzes & Activities can be accessed until the end of December 2020, we’ll be launching a new and improved replacement quiz very soon that is not underpinned by Flash. It is intended to replace all our regional Flash-based quizzes and the Functional Anatomy quiz module. It will be available in a new Quizzing tab in the Titles section of Anatomy.tv so it is right at the forefront of your Anatomy.tv experience.

Why are we changing the Quizzes & Activities?

This change has been prompted by all modern browsers (Chrome, Firefox, Edge, Safari etc) making the decision to discontinue the support of Flash. Flash underpins the current modules found in the Quizzes & Activities tab.

When will these changes take place?

We will be updating this FAQ page and the banners on Anatomy.tv to let you know when the Quizzes & Activities move into their new Legacy Quizzes & Activities tab and the new replacement quiz is available. Currently we are hoping to make this change before the end of November 2020.

What will the replacement quiz be like?

The new module will be called Primal’s 3D Anatomy Quiz. It will be represented as a single module on Anatomy.tv, but will contain content covering the entire human body – with a menu in the product allowing you to switch seamlessly between regions, adjust the type of questions, the number of questions etc.

What features will be carried over to the new replacement quiz?

We have replicated much of the functionality in our current regional Flash-based quiz modules in a new, intuitive environment – we have also added functionality allowing for the manipulation of the anatomy during the quizzing. We have done this following feedback that our customers want an experience similar to an assessment in a lab environment.

Will I have to pay for the new replacement quiz?

If your personal or institutional subscription includes one of the following modules the new quizzing module will be added to your account at no additional cost:

  • Primal’s 3D Atlas of Human Anatomy
  • Primal’s 3D Real-Time Human Anatomy
  • Primal’s 3D Functional Anatomy

What browsers are supported for the new replacement quiz?

All modern browsers will allow access to the new replacement quiz module (including Chrome, Firefox, Safari and Edge). Internet Explorer however, will not be compatible.

Will we be launching an app?

We understand that getting access on the go is very important to our customers and, with that in mind, we’ll be launching an app in the near future. We will update this FAQ page and Anatomy.tv when this app has launched.

Can I get access via a tablet or mobile phone?

Tablet and mobile phone access will be supported via the app that we will be launching in the near future. More information on this will follow on this FAQ page and on Anatomy.tv.

Where will I be able to get more information on the new replacement quiz?

When we make these changes to Anatomy.tv, we will be including a quick start video guide as well as help literature. If you have any specific questions in advance of the launch, please contact us at clientservices@primalpictures.com

Will PALMs be affected by this change?

If you subscribe to PALMs there will be no change to the product itself, but we’ll be changing the PALMs tab in the Titles section of Anatomy.tv from PALMs to Assessment. We are making this change to ensure consistency around naming conventions of our tabs.

What is happening to the Speech & Language Pathology quiz and the Study Guide?

If you have access to either the Speech & Language Pathology quiz module or the Study Guide (both currently found in the Quizzes & Activities tab on Anatomy.tv) these will unfortunately cease to function following the adjustment by browsers away from supporting Flash. If you would like more information on this change or how it may affect you, please contact us at clientservices@primalpictures.com

Where can I find more information about the discontinuation of Flash?

We have included a link to the Adobe site here. This should give you additional information on the timeline and reasons for the discontinuation of Flash.

Which modules will be impacted by the discontinuation of Flash if you are a perpetual licence holder?

If you are a perpetual licence holder, depending on when the licence was purchased, the following modules will not function following the discontinuation of Flash:

  • Atlas
  • Functional Anatomy
  • Anatomy & Physiology
  • Exercise
  • Pilates
  • Yoga
  • Resistance Training
  • Ultrasound: Upper & Lower Limb
  • Cross Sectional Anatomy (CT)
  • Audiology
  • Otolaryngology
  • Dentistry
  • Dental Hygiene
  • Speech Language Pathology
  • Pelvic Floor Disorders
  • Head & Neck: Basic Neuroanatomy
  • Chiropractic Spine
  • Urology
  • Regional Quizzes
  • Functional Quiz
  • SLP: Learning Activities
  • Study Guide

Please get in touch with us at clientservices@primalpictures.com to discuss how you will be affected and potential upgrade options where relevant.

Why are we changing the Quizzes & Activities?

This change has been prompted by browser companies making the decision to discontinue the support of Flash. Flash underpins the current modules found in the Quizzes & Activities tab.

What is going to happen to the Quizzes & Activities?

We’ll be moving all of our existing Quizzes & Activities into a Legacy Quizzes & Activities tab. These modules will remain accessible until the browsers no longer support Flash (From January 2021).

Will this change affect core products such as the Atlas, Functional Anatomy, Anatomy & Physiology (and others)?

Yes, depending on the version of the product you have access to. This discontinuation of the support of Flash by browsers may affect some or all of your content. Please get in touch with us at clientservices@primalpictures.com to discuss how you will be affected and potential upgrade options where relevant.

Will PALMs be affected by this change?

If you have access to PALMs there will be no change to the product itself, but we’ll be changing the PALMs tab in the Titles section of anatomy.tv from PALMs to Assessment. We are making this change to ensure consistency around naming conventions of our tabs.

What is happening to the Speech & Language Pathology quiz and the Study Guide?

If you have access to either the Speech & Language Pathology quiz module or the Study Guide (both currently found in the Quizzes & Activities tab on anatomy.tv) these will unfortunately cease to function following the adjustment by browsers away from supporting Flash. If you would like more information on this change or how it may affect you, please contact us at clientservices@primalpictures.com

How do I upgrade to get access to replacement content?

We would like to discuss with you, and confirm, how these upcoming changes to Flash will affect you. Please contact us at clientservices@primalpictures.com to start the discussion, ask any questions and get options for upgrading where relevant.

Where can I find more information about the discontinuation of Flash?

We have included a link to the Adobe site here. This should give you additional information on the timeline and reasons for the discontinuation of Flash.

I get a black screen and can't see any content, what should I do?

Please check you are accessing the site through this address: http://www.Anatomy.tv as any misspelling, including https, could result in the black screen.

Are you accessing our site via a proxy URL from off-campus?

Please send us your Proxy URL used for our site so that we can add that to our allowed list. The easiest way for doing this, is copy the URL that you see in the address bar when you launch the product.

Movies won't open or links seem to be broken

Much of our content, such as movies or slides, opens in "pop-up" windows.

Your browser may be configured to block pop-up windows. For the site to work properly, you need to tell your browser to allow pop-ups for Anatomy.tv (or www.studentAnatomy.tv)

Pop-up blockers can also be found in other software – for example, the Google Toolbar, Yahoo toolbar, Outlook toolbar, or other internet or privacy software such as software firewalls, anti-spyware or ad-blockers.

Below is a guide to changing pop-up blocker settings in popular browsers:

Internet Explorer: Under "Options" in the main menu, choose "Popup Blocker", choose "Popup Blocker Settings" and enter www.Anatomy.tv and/or www.studentAnatomy.tv

Mozilla Firefox: Under "Tools" in the toolbar choose "Options" and click on the "Content" tab in the left hand column. If the "Block Popup Windows" option is clicked, click the "Allowed sites" button and enter www.Anatomy.tv and/or www.studentAnatomy.tv in the textbox and click allow.

Google toolbar: Click on the "X popups blocked" button. This will allow popups for the site you are currently in.

Yahoo toolbar: Click on the Popup blocker button (next to "search web" button). Choose "Always allow popups from" from the menu. Highlight www.Anatomy.tv and click "Allow". Click OK to "always allow popups from this site".

Please explain the colour coding of the muscles in the animations on Primal's 3D Human Functional Anatomy

  • The green is showing the agonist.
  • The red shows the antagonist.
  • A muscle acts as the agonist in one action and as an antagonist in the opposite action. For example, when bending the elbow and raising the hand toward the shoulder, the biceps muscle contracts and is the agonist (GREEN); the triceps muscle stretches and is the antagonist (RED). When the movement is reversed and the elbow is extended, the triceps muscle contracts and is the agonist (GREEN), and the biceps muscle lengthens and is the antagonist (RED).

I'm using Primal's 3D Real-time Human Anatomy and I'm asked to download Unity. Is this safe?

Yes, this plugin is required for Internet Explorer, FireFox and Safari. You can download and install this safely from here http://unity3d.com/webplayer.
This product is now also supported on Google Chrome and Microsoft Edge via their built-in WebGL feature.

DVD-ROMs

In line with Primal Pictures commitment to delivering a best-in-class service driven by customer needs and feedback, and the ever changing technology behind operating systems, we are no longer selling DVD-ROMS. As of 31 December 2014 Primal Pictures no longer offered technical support for DVD-ROMS. All technical specifications are on the packaging. Primal Pictures offer online subscriptions for individuals which can be purchased here and also offer institutional licenses. For more information on multi-user licenses, contact us at clientservices@primalpictures.com and your local representative will contact you.

My question isn't listed here

Email clientservices@primalpictures.com with details of the problem. Information about the browser version you are using (eg Internet Explorer 11, FireFox etc) and the operating system (eg Windows 10, Mac OS Catalina, etc) will help us to find a solution more quickly.